Customer Service Policy

Introduction

This Customer Service Policy outlines the complete set of standardized service rules, including shipping service, payment regulations, return and refund terms, and customer support principles for all orders placed on our official website. Our core principle is to provide transparent, reliable, and customer-oriented shopping protection for every global user. All service standards listed below apply to all products sold on our platform without regional differentiation, ensuring a consistent, fair, and worry-free shopping experience for every customer worldwide.

Shipping & Delivery Policy

We provide unified global shipping services for all products with standardized processing and delivery timelines applicable to all international regions. All in-stock orders will be processed and shipped within 1 to 3 business days after successful payment confirmation. Our professional logistics team will complete order sorting, packaging, and delivery arrangement efficiently to ensure timely shipment of every qualified order.
The unified global delivery time for all orders is 6 to 12 business days. This delivery standard applies to all domestic and international regions covered by our logistics service, with no separate delivery rules for different countries or areas. We do not provide expedited shipping services, and all orders will be delivered in accordance with the unified 6-12 days delivery cycle. In addition, all products on our official website enjoy completely free shipping with no additional shipping fees, handling fees or hidden charges for any order, regardless of the order amount or delivery destination.

Payment Policy

To unify the global transaction standard and simplify the payment process for international customers, all transactions on our official website are settled in USD (United States Dollar) uniformly. All product prices, order settlements, refund amounts and other fee-related contents are calculated and executed in USD. Customers can complete payment through the secure payment channels on our platform, and all payment procedures are encrypted and protected to ensure the security and legality of user fund and order information.

Return Policy

We support a customer-friendly long-term return service to fully protect consumers’ legitimate rights and interests. All eligible products purchased on our platform enjoy a 60-day return period starting from the date customers receive the goods. Within the valid return period, customers can apply for return service for products that do not meet personal expectations, with complete product conditions, intact packaging, unused status and no damage to the product itself and accessories.
Please note that all return applications must comply with our product return specifications. Products that are worn, damaged, stained, altered, or damaged due to personal improper storage and use will not be eligible for return. Customers shall ensure the returned products are in resalable condition. Once your return application is submitted, our customer service team will review it promptly and provide follow-up return guidance.

Refund Policy

After we receive and verify your returned products to be in line with return standards, we will initiate the official refund process immediately. The unified refund processing cycle is 5 to 10 business days. The refund will be returned to the original customer payment account in full in USD currency.
The refund amount includes the total payment of the original order. Since all orders enjoy free shipping service, no shipping fee deduction will be generated during the refund process. We will strictly follow the refund cycle regulations to complete every refund operation efficiently. The specific arrival time of the refund shall be subject to the processing cycle of your official payment channel.
Our customer service team is committed to responding to user demands efficiently, solving customer problems professionally, and providing thoughtful and standardized service support for every shopping experience. We continuously optimize our service system based on customer feedback to improve service quality and user shopping experience.