Shipping Policy

Policy Overview

This Shipping Policy outlines the official, standardized shipping and delivery rules applicable to all orders placed on our website. It covers all product categories sold on our platform, including women’s dresses, fashion sets, casual tops, home loungewear pajamas, basic daily apparel, men’s casual wear, children’s clothing, and organic home bedding series. This policy applies uniformly to all global customers without domestic or international regional distinction, ensuring consistent, transparent, and reliable logistics services for every user worldwide. All shipping arrangements strictly follow our unified global service standards to deliver a stable and hassle-free shopping experience.

Order Processing Time

All valid and successfully paid orders will undergo systematic confirmation, sorting, quality inspection and packaging processing before shipment. Our standard order processing and shipment window is 1 to 3 business days. Our professional operation and logistics team will complete all pre-shipment procedures efficiently and accurately to ensure orders are arranged for delivery in the shortest possible time. Orders submitted on regular working days will be processed sequentially, while orders placed during non-working periods will be processed promptly on the next business day.

Global Delivery Timeframe

We implement a unified global delivery standard for all regions worldwide. Regardless of the customer’s delivery location, the standard delivery time for all orders is 6 to 12 business days after shipment. This unified delivery cycle applies to both domestic and international destinations covered by our logistics service system, with no separate delivery schedules for different countries or regions.
Please note that we do not provide expedited shipping services. All orders will be delivered in accordance with the unified 6-12 business days delivery rule. Minor delivery delays may occasionally occur due to objective factors including customs clearance procedures, local logistics operation adjustments, and unexpected environmental conditions, which are beyond our effective control.

Free Shipping Service

We provide 100% free shipping for all products and all orders on our official website. There are no minimum order amount requirements, no regional restrictions, and no hidden shipping fees, handling fees or logistics surcharges of any kind. Every order placed on our platform automatically enjoys the free global shipping service, helping customers reduce shopping costs and achieve cost-effective one-stop shopping.

Shipping Coverage & Logistics Arrangement

Our logistics service covers global regions supported by our official shipping channels. We cooperate with stable and professional global logistics providers to ensure the safety, stability and traceability of order transportation. After your order is shipped, you can track your order status and logistics progress through the official order query channel on our website. We will strictly follow standardized logistics management procedures to monitor the transportation process until the goods are successfully delivered to the designated delivery address.

Delivery Reminders & Receipt Rules

Customers are required to provide accurate and complete delivery information, including recipient name, valid contact information and detailed delivery address, to avoid delivery failure, package return or logistics delay caused by incorrect or incomplete information. Once the package arrives at the destination, local logistics providers will complete the final delivery arrangement in accordance with local delivery standards.
If the package is temporarily undeliverable due to customer reasons such as incorrect address, unanswered calls or unclaimed packages, the subsequent logistics processing results will be borne by the customer. We recommend that customers keep their contact information unblocked and pay attention to the logistics dynamics in a timely manner during the delivery cycle.

Abnormal Shipping Situations

In case of rare abnormal logistics situations such as package loss, severe transportation damage or long-term logistics stagnation caused by our logistics side, we will verify the situation as soon as possible and provide reasonable follow-up solutions in accordance with official service rules. We will fully safeguard the legitimate rights and interests of customers under standardized service specifications.

Customer Support

If you have any questions about order processing status, delivery cycle, logistics tracking, free shipping rules or other shipping-related issues, please feel free to contact our professional customer service team via the Contact Us page on our official website. All official contact methods are displayed on the Contact Us page, and our team will provide you with timely and professional consultation and processing services.