Refund Policy

General Overview

This Refund Policy establishes standardized, transparent, and customer-friendly refund rules for all orders placed on our official website. It covers all product categories available in our store, including women’s dresses, outfits, tops, loungewear, basic apparel, men’s clothing, children’s clothing, and organic home bedding products. This policy applies to all global customers without regional discrimination and serves as the official guideline for all refund application reviews, verification, and processing procedures. We strictly implement standardized service specifications to protect the legitimate shopping rights and interests of every user and ensure all refund processes are fair, efficient, and compliant.
All services specified in this policy are consistent with our unified global service standards, including free worldwide shipping, unified USD currency settlement, and standardized after-sales processing rules, forming a complete and reliable shopping protection system for global consumers.

Eligibility for Refunds

Customers are eligible to apply for a refund in compliance with our official return and after-sales rules within the valid service period. All qualified products purchased on our platform support refund applications within our 60-day return window, starting from the date the customer receives the ordered items. To successfully qualify for a refund, products must be kept in unused, unwashed, undamaged, and resalable condition, with original packaging, labels, and accessories intact. Eligible refund scenarios include personal dissatisfaction with product style, size, or matching effect, as well as product quality problems, shipping damage, or order errors caused by our platform.
We reserve the right to review all refund applications. Products that are worn, stained, altered, artificially damaged, improperly stored, or damaged due to personal use will not be eligible for refund approval. Any violations of product return specifications will result in the rejection of refund applications.

Refund Processing Timeline

We adhere to a unified and fixed refund processing cycle for all valid refund applications worldwide. After we receive, inspect, and verify your returned items and confirm that the products fully meet refund eligibility standards, our team will immediately initiate the official refund procedure. The standard refund processing period is 5 to 10 business days from the date of successful verification.
This timeline is applicable to all global customers with no regional differences. Please note that the final arrival time of the refund may have a slight delay depending on the processing rules and system efficiency of your payment platform or bank institution, which is beyond our control. We will complete all internal refund operations strictly within the specified cycle to ensure timely fund settlement for every qualified order.

Refund Currency & Amount Rules

All refunds on our official website are uniformly settled in USD (United States Dollar), consistent with our global order transaction currency standard. The refund amount is calculated based on the actual total payment amount of the original order. Since our platform provides permanent free shipping for all products with no shipping fees charged for any orders, no shipping costs, handling fees, or additional service fees will be deducted during the refund process.
For full return applications, we will issue a full refund of the original order payment. For partial return applications for multiple-item orders, we will complete a proportional refund according to the actual unit price of the returned products. All refund calculation rules are transparent and standardized to ensure zero hidden deductions for customers.

Non-Refundable Situations

To standardize the after-sales service process and ensure fair service for all users, we clarify the following non-refundable situations. Refund applications will not be approved if the 60-day valid return and refund period has expired. Products that are damaged, worn, stained, or lost due to personal reasons after receipt do not support refunds. Custom damage, artificial alteration, or improper use of products will result in ineligibility for refunds.
In addition, if the returned goods are lost or damaged during the return transportation process due to improper packaging by the customer, we have the right to reject the refund application. Any fraudulent return or refund behavior will be directly rejected, and the platform will reserve the right to pursue relevant responsibilities.

Return Shipping & Logistics Rules

Our free shipping service only applies to the initial delivery of customer orders. For return logistics generated by customer active return applications, the relevant return shipping expenses shall be borne by the customer themselves, unless the return is caused by our platform’s quality problems, wrong delivery, or other platform responsibilities. All return logistics arrangements need to be independently completed by customers in accordance with official return guidelines.

Service Consultation & Support

If you have any questions about refund eligibility, refund progress, amount verification, rule interpretation, or encounter any problems during the refund process, please contact our professional customer service team through the Contact Us page on our official website. All official contact information and service channels are displayed on the Contact Us page. Our customer service team will provide professional guidance, timely reply to your inquiries, and properly handle all your refund-related needs.